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FAQ (Frequently Asked Questions)
| RETURNS SHIPPING PRINTS |
BOOKS IMAGE LICENSING / IMAGE USE EVENTS / BOOK SIGNINGS / EXHIBITS |
WEBSITE PROBLEMS ABOUT CLARK LITTLE |
What is your return policy for online orders?
If you are not satisfied in any way with artwork or products (except All Sales Final items) purchased from the Clark Little Photography website, you may exchange it or return the item within 7 days from receipt of item(s) for website orders. You will receive a credit for the cost of the purchased item(s) after it has been inspected for return to our inventory. For apparel, all tags must be kept on the item. Shipping charges are not refundable. The customer must pay return shipping charges unless it was our shipping error.
ALL SALES FINAL on face masks, pillow covers, phone cases, re-usable tote bags and sunglasses and items purchased on sale and or during sale events (Black Friday, Cyber Monday, etc..).
View Return Policy details >
ALL SALES FINAL on face masks, pillow covers, phone cases, re-usable tote bags and sunglasses and items purchased on sale and or during sale events (Black Friday, Cyber Monday, etc..).
View Return Policy details >
How long does it take to ship an item?
Holiday Season Schedule:
During the holidays, the holiday season shipping schedule is posted on the Shipping Page.
Standard Schedule:
Allow 2-4 weeks shipping & delivery for most items. Artwork 16x24 or larger can take up to 6 weeks. Currently ALL aluminum orders can take up to 6 weeks or longer for delivery.
Do you ship internationally?
Yes, we ship internationally. Our shipping prices are an estimate, you may be contacted if additional shipping charges are necessary. They do not include any custom or tariff costs in your country. Please research your country's custom regulations before you order an item. If there are special instructions on how to ship an item to your country, include it with the order in the provided message box at checkout.
How much does it cost for Shipping and Handling?
Shipping is based on the total amount purchased. Our price list for domestic and international deliveries can be viewed at Prices / Shipping page.
What company do you use to ship items?
Most domestic orders are shipped via USPS Priority Mail (United States Postal Service). However, large format prints are shipped via FedEx and UPS. International deliveries vary by USPS, FedEx and DHL.
Do you require signature for delivery?
Due to an increase in mail theft and mis-delivered packages, we do require a signature on some orders. Please contact us if you would like to know if your order will require a signature for delivery.
How are prints shipped?
8x10 prints are shipped in a rigid envelope. Matted prints will arrive in a bubble envelope or cardboard box depending on the size. Prints larger than 16x24 are sent flat in a box or rolled in a tube. Please contact us if you have questions.
My items were received damaged during shipping, what should I do?
If you believe your item(s) were received damaged due to shipping neglect, we ask that you kindly take photos of both the damaged packaging and the damaged items so that we can properly verify and document it. We will work diligently to get the issue resolved and have a replacement sent to you. Please use the Contact Form or call us at 808-304-2777.
My item is an international delivery and has not arrived within the stated timeframe. What should I do?
The first thing you will want to do is inquire with your country's mail custom department. Sometimes items are held up in customs. If your item is not held up in customs, please use the Contact Form and inquire about your order. Provide your order number and date of order so we can look it up in our system. Also, select the appropriate "Inquiry Subject" so your message is delivered to the proper department.
My item is a US delivery and has not arrived within the stated timeframe. What should I do?
Please use the Contact Form and inquire about your order. Provide your order number and date of order so we can look it up in our system. Also, select the appropriate "Inquiry Subject" so your message is delivered to the proper department.
There is a problem with the order that arrived. What should I do?
Please use the Contact Form and explain the problem. Provide your order number and date of order so we can look it up in our system. Also, select the appropriate "Inquiry Subject" so your message is delivered to the proper department.
I ordered multiple items, but not all items arrived. What should I do?
Depending on the items you ordered, we may need to ship them separately. Size and weight are factors in how your order will be sent. Please contact us directly if you have questions on the timeframe. If all of your items have not arrived within the stated timeframe, please use the Contact Form and inquire about your order. Provide your order number and date of order so we can look it up in our system. Also, select the appropriate "Inquiry Subject" so your message is delivered to the proper department.
What is the difference between Glossy Prints, Matte Prints, Canvas Giclees and Aluminum Prints?
Glossy Prints: Glossy prints are on coated photography paper with a very smooth, shiny reflective surface and have a high-contrast appearance.
Matte Prints: Matte prints have a slight gloss with a subtle, often pearl-like texture. Matte prints show less glare than glossy prints.
Canvas Giclees: Canvas giclees are printed on textured canvas similar to the surface of a painting giving it an "art" look. If the canvas is stretched and wrapped, it is ready to hang on the wall without additional framing. For customers looking to stretch and wrap the canvas on their side, an option to order and ship the canvas "rolled" is available.
Aluminum Prints: Images are printed on aluminum and have a very reflective surface with vibrant colors. Aluminum prints hold up well in various weather conditions and require minimal upkeep. All "flush mount" (with frame) and "float mount" (framless, but with mounted hanger on the back) aluminum prints are ready to hang on the wall without additional framing.
Matte Prints: Matte prints have a slight gloss with a subtle, often pearl-like texture. Matte prints show less glare than glossy prints.
Canvas Giclees: Canvas giclees are printed on textured canvas similar to the surface of a painting giving it an "art" look. If the canvas is stretched and wrapped, it is ready to hang on the wall without additional framing. For customers looking to stretch and wrap the canvas on their side, an option to order and ship the canvas "rolled" is available.
Aluminum Prints: Images are printed on aluminum and have a very reflective surface with vibrant colors. Aluminum prints hold up well in various weather conditions and require minimal upkeep. All "flush mount" (with frame) and "float mount" (framless, but with mounted hanger on the back) aluminum prints are ready to hang on the wall without additional framing.
What sizes are prints available in?
All prints are available as 8x10,11x14 and 12x18 Glossy Prints. Most are also available in larger sizes and formats (Matte, Glossy, Canvas, Aluminum) but each image needs to be looked at individually for size and format availability. Below each image, there is a drop down menu which shows all available formats and sizes for that photograph. If ordering an 8"x10" or 11"x14" print, please keep in mind that the image may be slightly cropped compared to what you see online. If you have questions, please contact us and we'll be happy to assist.
View a list of the photographs available in the largest formats (40x60).
View a list of the photographs available in the largest formats (40x60).
Do prints come signed?
ALL prints come unsigned unless they are Limited Edition in which these are signed and numbered. If you would like your print signed or personalized, please contact us via email or phone and we'd be happy to arrange that for you. Extra charges may apply.
I would like my print matted. Is this possible?
Glossy prints in select sizes can be double matted for additional fee. Matting is off-white and then shrink wrapped. Note: matting is not acid-free.
$10: Glossy 8x10 prints
$15: Glossy 11x14 prints
$20: Glossy 12x18 prints
$10: Glossy 8x10 prints
$15: Glossy 11x14 prints
$20: Glossy 12x18 prints
I would like my Canvas Giclee Gallery Wrapped. Is this possible?
Yes. Canvas Giclees can be Gallery Wrapped for additional fee.
$100 for sizes up to 24"x36"
$200 for sizes 28"x40", 34"x50" & 40"x60"
$100 for sizes up to 24"x36"
$200 for sizes 28"x40", 34"x50" & 40"x60"
How are prints shipped?
Depending on the size, prints are either sent flat in an envelope, bubble mailer, cardboard box or sent rolled in tubes. Please contact us if you have questions about how a particular size will be shipped.
I would like to order a print on aluminum. Do you do this?
Aluminum prints are available for all images offered on our website, including sizes as small as 8x12 to 24x36 online. Larger sizes are also available for most images. For questions about our aluminum prints, please contact us for pricing and availability. Please inquire through our Contact Form (subject: Print Orders)
Why are some images not available in larger sizes?
If an image is not available in our larger sizes, most likely that means the image will lose its clarity in those sizes. The printing options shown are the sizes which can hold the quality for that particular image. If you would like for us to double check an image's largest printable size, you can inquire through our Contact Form. Please include the image name, artwork media and the desired size.
Do you sell digital files?
Generally the answer is "no". But we do make occasional exceptions and license digital files to museums, advertising agencies, public installation projects and certain interior design projects with specific needs. We also consider editorial licenses to reputable media including television, magazines, publications and rights managed commercial projects. All commercial projects should have a healthy budget and/or large audience exposure to offset the risk of having digital files out in the public realm.
Please fill out our Contact Form (subject: Licensing) and let us know what the usage will be, the size, budget and other project details. Provide as much information as possible. Any project under consideration, must work with a reputable printer that will assure us in writing that the files will be destroyed after the project is completed.
Please fill out our Contact Form (subject: Licensing) and let us know what the usage will be, the size, budget and other project details. Provide as much information as possible. Any project under consideration, must work with a reputable printer that will assure us in writing that the files will be destroyed after the project is completed.
I would like to order a very large print, possibly divided in sections, for a large installation. Is this possible?
We have completed multiple projects in which images were printed larger then 8' high and 10' wide. An example can be seen on our Bio > Installations page.
If you are interested in purchasing a large installation piece, fill out our Contact Form (subject: Licensing) and let us know the details of your project including image name, images size, location of installation and approximate project budget.
If you are interested in purchasing a large installation piece, fill out our Contact Form (subject: Licensing) and let us know the details of your project including image name, images size, location of installation and approximate project budget.
Do you sell screen savers?
At this point we do not sell screen savers of our images.
Where are Clark's books sold? Are your books only available through website and the Clark Little Gallery in Haleiwa?
"Clark Little: The Art of Waves" (2022) is sold worldwide in over 25 countries and available at the following websites and locations (list as of November 2022):
- ClarkLittle.com and Clark Little Gallery, Haleiwa.
- Amazon worldwide.
- Barnes & Noble (USA) Online and in-store at all locations
- Target (USA)
- Walmart (USA)
- REI (USA) Online and in-store at many locations
- All countries outside the USA, view our international book ordering page for a partial list of retailers in 25 countries.
NOTE: The most current list of online stores and brick and and mortar stores can be found at "The Art of Waves" offical book page.
"Shorebreak" (2014) is available and only sold at ClarkLittle.com and Clark Little Gallery, Haleiwa.
"Waves of North Shore" (2014) (Japan) has sold out and was only available in Japan through the publisher Parco and their distribution network. Details on the ClarkLittle.com Japanese page.
"Shorebreak Art of Clark Little" (2009) has sold out and was only available at ClarkLittle.com and Clark Little Gallery, Haleiwa.
We own a store and would like to wholesale the latest book "Clark Little: The Art of Waves". Is this possible?
Yes, whokesale orders can be placed through Penguin Random House USA, Penguin Books UK, Penguin Books Australia, and other Penruin Books / Penguin Random House offices worldwide. Please contact Penguin Random House for details and ordering.
We would like to review the book for TV, Magazine, Newspaper or other high exposure media. Do you provide books for media reviews?
We and Penguin Random House do provide copies of the the latest book "Clark Little: The Art of Waves" to reputable media outlets with high exposure. Fill out our Contact Form (subject: Licensing) and let us know your media outlet name and we will review your request.
Are Clark's images available for book covers, advertisements, and other commercial usages?
Yes. Clark's images are right's managed and available for commercial licensing. Licenses START at $500. Fill out our Contact Form (subject: Licensing) and let us know the details of the project including end-client, industry, image name, image usage, size, quantity, territory and any other information necessary to put together a quote. If you have a project budget, let us know that amount and we may be able to take that into consideration.
Since we already have many licensing agreements in place, all new projects will need to be checked against existing agreements and any restrictions that may apply.
Since we already have many licensing agreements in place, all new projects will need to be checked against existing agreements and any restrictions that may apply.
I would like to paint or reproduce one of Clark's images. Is this possible?
We do not provide permission to reproduce Clark's art due to our need to protect copyrights and licensing agreements. This includes requests to paint one of Clark's images for personal or commercial use.
I would like to use Clark's image in my website. Is that OK?
Clark's images can not be used in any WEBSITE DESIGN without a proper licensing agreement. For non-commercial usage, if you have a blog and would like to write about Clark or show his images as a post, you can use the watermarked images found on our website without a licensing agreement. Photographer credit and a link back to www. ClarkLittlePhotography.com is required.
We have an event where we would like to invite Clark Little to do an event or book signing. Is this possible?
At this time, Clark is not considering any events that require travel outside Hawaii. In the past, Clark did attend events and special functions in which he presented his films and conducted book signings. If you would like to inquire if Clark would consider your event, please fill out our Contact Form (subject: Other) and let us know details about your event including dates and your budget for travel and accommodations.
Where are Clark's next book signings or film screening events?
Currently Clark is only participating in a limited number of events each year. For a list of upcoming events, visit the Events page.
We would like to do a special exhibit of Clark's work in our museum or gallery. Is this possible?
Yes. Clark exhibits his artwork around the world. So far he has done group and solo exhibitions in Brazil, Japan, Canada, Spain, Germany and the US (Hawaii, Washington DC, California, Utah, Michigan and Iowa).
He is always interested to hear of new opportunities. Please provide details of the exhibit (amount of pieces, date of the exhibit, solo / group show, etc.) and website link to your museum or gallery through our Contact Form (subject: Other).
He is always interested to hear of new opportunities. Please provide details of the exhibit (amount of pieces, date of the exhibit, solo / group show, etc.) and website link to your museum or gallery through our Contact Form (subject: Other).
I am unable to setup an account on your site. What am I doing wrong?
If your username or password includes spaces or special characters, our user account system will not accept it. Please keep your username and passwords to alphabet characters and numbers. It is case sensitive, so remember the username and password exactly as you inputted it. If you are having further problems, then send us a request to setup an account with our Contact Form (subject: Account Setup / Website Problems).
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Policy & Info
Haleiwa Gallery
Open Monday - Saturday 12pm - 6pm (HST), Closed Sunday
Closed on Christmas & New Year's Day
Clark Little Gallery Haleiwa
Haleiwa Store Lots
66-111 Kamehameha Highway #102
Haleiwa, Hawaii 96712 [map]
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