FAQ (Frequently Asked Questions)

RETURNS
SHIPPING
PRINTS
BOOKS
POSTCARDS / CALENDARS

IMAGE LICENSING / IMAGE USE
EVENTS / BOOK SIGNINGS / EXHIBITS
WEBSITE PROBLEMS
ABOUT CLARK LITTLE
RETURNS
What is your return policy for online orders?
If you are not satisfied in any way with art from the Clark LIttle Photography website, you may exchange it or return the item within 7 days from receipt of item(s) for internet orders. You will receive a credit for the cost of the purchased item after it has been inspected for return to our inventory. For apparel, all tags must be kept on the item. Shipping charges are not refundable. The customer must pay return shipping charges unless it was our shipping error.

View Return Policy details >
SHIPPING
How long does it take to ship an item?
2-4 weeks shipping & delivery for most items including postcards, books and smaller print sizes. Prints 16x24 or larger can take up to 6 weeks.
Do you ship internationally?
Yes, we ship internationally. Our shipping prices are an estimate, you may be contacted if additional shipping charges are necessary. They do not include any custom or tariff costs in your country. Please research your country's custom regulations before you order an item. If there are special instructions on how to ship an item to your country, include it with the order in the provided message box at checkout.
How much does it cost for Shipping and Handling?
Shipping is based on the total amount purchased. Our price list for domestic and international deliveries can be viewed at Prices / Shipping page.
What company do you use to ship items?
We use USPS (United States Postal Service), FedEx, DHL and UPS.
How are prints shipped?
8x10 prints are shipped in a rigid envelope.  Matted prints will arrive in a bubble envelope or cardboard box depending on the size. Prints larger than 16x24 are sent flat in a box or rolled in a tube.  Please contact us if you have questions.
My item is an international delivery and has not arrived within the stated timeframe. What should I do?
The first thing you will want to do is inquire with your country's mail custom department. Sometimes items are held up in customs. If your item is not held up in customs, please use the Contact Form and inquire about your order. Provide your order number and date of order so we can look it up in our system. Also, select the appropriate "Inquiry Subject" so your message is delivered to the proper department.
My item is a US delivery and has not arrived within the stated timeframe. What should I do?
Please use the and inquire about your order. Provide your order number and date of order so we can look it up in our system. Also, select the appropriate "Inquiry Subject" so your message is delivered to the proper department.
There is a problem with the order that arrived. What should I do?
Please use the Contact Form and explain the problem. Provide your order number and date of order so we can look it up in our system. Also, select the appropriate "Inquiry Subject" so your message is delivered to the proper department.
I ordered multiple items , but not all items arrived. What should I do?
Depending on the items you ordered, we may need to ship them separately.  Size and weight are factors in how your order will be sent.  Please contact us directly if you have questions on the timeframe.  If all of your items have not arrived within the stated timeframe, please use the Contact Form and inquire about your order. Provide your order number and date of order so we can look it up in our system. Also, select the appropriate "Inquiry Subject" so your message is delivered to the proper department.
PRINTS
What is the difference between Glossy Prints, Matte Prints and Canvas Giclees?
Glossy Prints: Glossy prints are on coated paper with a very smooth, shiny reflective surface and have a high-contrast appearance.

Matte Prints:
Matte prints have a slight gloss with a subtle, often pearl-like texture. Matte prints show less glare than glossy prints.

Canvas Giclees:
Canvas giclees are printed on textured canvas similar to the surface of a painting giving it an "art" look. Once the canvas is stretched and wrapped, it can be hung on the wall just as it is without any framing.
What sizes are prints available in?
All prints are available as 8x10,11x14 and 12x18 Glossy Prints. Most are also available in larger sizes and formats (Luster, Canvas, etc..) but each image needs to be looked at individually for size and format availability. Below each enlarged image, there is a drop down menu which shows all available formats and sizes for that photograph.

To see a list of the photographs available in the largest formats (40x60) Click Here.
I would like my print matted. Is this possible?
Glossy prints in select sizes can be double matted for additional fee. Matting is off-white and then shrink wrapped. Note: matting is not acid-free.

$10: Glossy 8x10 prints
$15: Glossy 11x14 prints
$20: Glossy 12x18 prints
I would like my Canvas Giclee Gallery Wrapped. Is this possible?
Yes. Canvas Giclees can Gallery Wrapped for additional fee.
$100 for sizes up to 24"x36"
$200 for sizes 28"x40", 34"x50" & 40"x60"
How are prints shipped?
Depending on the size, prints are either sent flat in an envelope, bubble mailer, cardboard box or sent rolled in tubes.  Please contact us if you have questions about how a particular size will be shipped.
I would like to order a print on aluminum. Do you do this?
Aluminum prints are available for all images.  We offer them in sizes as small as 8x12 to 24x36 online.  Larger sizes are available, please contact us for pricing and availability. An example can be seen on our Prices / Shipping page. Please inquire through our Contact Form (subject: Print / Postcard Orders)
Why are some images not available in larger sizes?
If an image is not available in our larger sizes, most likely that means the image will lose its clarity in those sizes. The printing options shown are the sizes which can hold the quality for that particular image. If you would like for us to double check an image's largest printable size, you can fill out our Contact Form and ask. Let us know the image name and the desired size.  Aluminum and Canvas Giclee mediums are only offered online up to size 24"x36" but they can be purchased as custom orders for larger sizes. Please email us to inquire about size and shipping charges.
Do you sell digital files?
Generally the answer is "no". But we do make occasional exceptions and license digital files to museums, advertising agencies, public spaces and certain interior design projects. We also license images to reputable magazines, publications and rights managed commercial projects. All projects have a healthy budget or large media exposure to offset the risk of having digital files out in the public realm.

Fill out our Contact Form (subject: Licensing) and let us know what the usage will be, the size and the budget. Provide as much details on the project as possible. You will also have to work with a reputable printer that will assure us in writing that the files will be destroyed after the project is completed.
I would like to order a very large print, possibly divided in sections, for a large installation. Is this possible?
We have completed several projects in which images were printed larger then 8' high and 10' wide. An example can be seen on our Prices / Shipping page.

If you are interested in purchasing a large installation piece, fill out our Contact Form (subject: Licensing) and let us know the details of your project including image name, images size, location of installation and approximate project budget.
Do you sell screen savers?
At this point we do not sell screen savers of our images.
BOOKS
Are your books only available through this website?
The books are only sold on our website and are not sold through any major book store chain or online site such as Amazon.com
We own a store and would like to wholesale the book. Is this possible?
Yes, please email us to inquire about wholesale options.
We would like to purchase the book in large quantities. Do you provide discounts for large orders?
If the book is purchased in large quantities for corporate gifts, special events, placement in hotel rooms, etc... we do provide discounts. Fill out our Contact Form (subject: Books) and let us know your order quantity and project details.
We would like to review the book for TV, Magazine, Newspaper or other high exposure media. Do you provide books for media reviews?
We do provide copies of the book to reputable media outlets with high exposure. Fill out our Contact Form (subject: Licensing) and let us know your media outlet name and we will review your request.
Where are Clark's next book signings?
For a list of upcoming book signings, slideshow presentations and exhibits, visit the Events page.
We have an event where we would like to invite Clark Little to do a slideshow and book signing. Is this possible?
Clark does attend events and special functions in which he presents his slideshow and conducts book signings. If the event is outside Hawaii, it would need to be tied into a tour near your area or there would need to be a budget to bring Clark over. Fill out our Contact Form (subject: Slideshow / Book Tour / Exhibits) and let us know details about your event including dates and if there is a budget for travel and accommodations.
POSTCARDS / CALENDARS
Where can I view the selection of available postcards?
The entire collection of available postcards can be viewed on our Cards page.
Do you have a calendar available?
Yes. We usually have new calendars available from late summer through the end of the year. Each year the calendars sell out, so purchasing early is recommended. Details at the Calendar page.
IMAGE LICENSING / IMAGE USE
Are Clark's images available for book covers, advertisements, and other commercial usages?
Yes. Clark's images are right's managed and available for commercial licensing. Licenses START at $500. Fill out our Contact Form (subject: Licensing) and let us know the details of the project including end-client, industry, image name, image usage, size, quantity, territory and any other information necessary to put together a quote. If you have a project budget, let us know that amount and we may be able to take that into consideration.

Since we already have many licensing agreements in place, all new projects will need to be checked against existing agreements and any restrictions that may apply.
I would like to paint or reproduce one of Clark's images. Is this possible?
We do not provide permission to reproduce Clark's art due to our need to protect copyrights and licensing agreements. This includes requests to paint one of Clark's images for personal use.
I would like to use Clark's image in my website. Is that OK?
Clark's images can not be used in any WEBSITE DESIGN without a proper licensing agreement. For non-commercial usage, if you have a blog and would like to write about Clark or show his images as a post, you can use the watermarked images found on our website without a licensing agreement. Photographer credit and a link back to www. ClarkLittlePhotography.com is required.
EVENTS / BOOK SIGNINGS / EXHIBITS
We have an event where we would like to invite Clark Little to do an event and book signing. Is this possible?
Clark does attend events and special functions in which he presents his slideshow and conducts book signings. If the event is outside Hawaii, it would need to be tied into a tour near your area or there would need to be a budget to bring Clark over. Fill out our Contact Form (subject: Slideshow / Book Tour / Exhibits) and let us know details about your event including dates and if there is a budget for travel and accommodations.
Where are Clark's next book signings and slideshow events?
For a list of upcoming book signings, slideshow presentations and exhibits, visit the Events page.
We would like to do a special exhibit of Clark's work in our museum or gallery. Is this possible?
Yes. Clark exhibits his artwork around the world. So far we have done exhibits in Brazil, Japan, Canada and the US (Hawaii, California, Michigan and Iowa).

We are always interested to hear of new opportunities. Please provide details of the exhibit (amount of pieces, date of the exhibit, solo / group show, etc.) and website link to your museum or gallery through our Contact Form (subject: Slideshow / Book Tour / Exhibits).
ACCOUNT SETUP / WEBSITE PROBLEMS
I am unable to setup an account on your site. What am I doing wrong?
If your username or password includes spaces or special characters, our user account system will not accept it. Please keep your username and passwords to alphabet characters and numbers. It is case sensitive, so remember the username and password exactly as you inputted it. If you are having further problems, then send us a request to setup an account with our Contact Form (subject: Account Setup / Website Problems).
ABOUT CLARK LITTLE
I would like to know more about Clark Little. Where can I find information?
Clark's information including how he got into photography and a list of his projects are listed on the Bio page. There are also some articles written about Clark which can be found on our News page.

Some of the detailed articles include Nikon World (Mar 2010), Sierra (Feb, 2010), Honolulu Advertiser (Nov, 2009), Nature's Best Photography (Jul, 2009) and Hana Hou (Feb, 2009).